If you are not 100% satisfied with your board return it for a full refund within 30 days.
30-DAY GUARANTEE - ALL PRODUCTS
All Balance Board USA products are returnable within 30 days from the date of purchase for an exchange or refund. A refund of the purchase price (excluding shipping and handling charges) will be applied to the same credit card that was used for the original order. If your order was paid by check or money order, a refund check will be mailed to you. We do not offer cash refunds. All shipping charges, both outbound and return, will be at the buyer’s expense. After 30 days, items may not be returned for a refund or exchange.
*Items purchased at a retail store may not be returned for refund to our online store
HOW TO RETURN A PRODUCT
Standard Return Shipping
Repack the item(s) you wish to return securely in the original product packaging, if possible. If you use a carrier of your choice we recommend that returns be shipped by an insured and traceable method.
When returning item(s), please include a copy of the packing slip with the return authorization number (RA#) and reason for return. Your RA# is the same as your Purchase Order number/ Packing List number.
Address package to:
Balance Board USA
RA # ___________
3893 Udall St
San Diego, CA 92107
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. It is recommended that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status.
Please allow a minimum of 15 days for Balance Board USA to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs.
If you have a damaged or defective item, please refer to our 1-year limited warranty
PRODUCT DAMAGED IN TRANSIT
If the product is damaged in transit due to shipper neglect, please contact Customer Service immediately. To return a product damaged in transit, either refuse the package(s) or contact us at email@example.com for a return shipping label.
1 YEAR LIMITED MANUFACTURER’S WARRANTY - ALL PRODUCTS
Balance Board USA warrants to the original purchaser of any product that the product will be free of defects in materials or workmanship for 365 days from the date of purchase. Please save your proof of purchase, as it will be required part of the warranty process.
This warranty does not cover damages resulting from
● anticipated wear
● lost merchandise
● damage from the elements
Do not leave products outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under warranty. This warranty is valid in the USA only. Proof of purchase is required for warranty coverage.
To start your warranty process with a Customer Service representative, please email the following information to firstname.lastname@example.org
● Name of product
● Name of damaged part needed
● Picture of damage(s)
● Copy of receipt to verify date of product purchase or order number if purchased directly from our website
● Name and shipping address
Please allow 48 hours for a Customer Service representative to contact you. We will contact you during our regular business hours, Monday-Friday between 9AM and 5PM PST.
Manufacturer: LETS BOARD Poland, EU
Distributor: BASE 2 LLC, WY 82801, USA